Privacy Policy introduction

At Mega Casino World, we value the privacy of our users. We are dedicated to protecting their personal information and provide clarity regarding its collection and utilization. In instances where you have choices or rights, we offer a comprehensive explanation.

If you disagree with any statements outlined in our Privacy Policy, we request that you refrain from further browsing on our website. Please note that by registering on the platform, placing bets, or transferring funds, you confirm your complete agreement with our Terms and Conditions, including Privacy Policy. You reserve the right to discontinue the use of Mega Casino World at any time. However, it is important to note that we may be required by law to retain certain portions of your information.

Periodically, we may revise our Privacy Policy. We notify our users of it by posting the updated terms on our website. We recommend that you review it on a regular basis.

Information control

We as Mega Casino World together with our partners and affiliates consider ourselves to be a responsible data controller. We maintain the highest standards of privacy and security in accordance with European data protection legislation. If you have any issues or require further clarification, our dedicated Data Protection Officer is always available to assist you – reach out at [email protected].

Information collection

As part of our services, we collect certain information about you. We do this to enable access to various features. Other reasons include:

Billing purposes;
Protection of minors;
Personalized platform experience.

Personally identifiable information

When you set up an account, place bets, or utilize our website in general, you provide us with personally identifiable information. This is essential for granting access to specific areas of our website. We collect data when you:

Create an account with Mega Casino World;
Voluntarily provide info about yourself;
Contact our customer support team;
Share personal details in public areas of our website.

We collect the following details:

Name (first, last);
Username;
Contact data (email, address, phone number);
Identification documents;
Transaction history and other financial information (for example, credit/debit card details);
Website usage preferences, and so on.

All data submitted by you must be true and accurate. They are for internal use only and will never be passed on to third parties unless specifically stated. Note that you can edit this info by contacting customer support.

Telephone Calls

To enhance our services and address and queries or concerns you may have, telephone calls to and from our Customer Contact Center are recorded. These recordings are solely used for training, security purposes, and resolving any issues arising from the service you received.

If you choose to participate in social features we provide (such as chat rooms), we may store records or process the data associated with your participation.

Non-personally identifiable information and traffic analysis

We collect non-personally identifiable information that does not directly identify you. Our servers track activity logs that are specific to each user. They capture administrative and traffic data, including:

Type of browser;
Software crash reports;
Website settings and language preferences;
Web pages visited;
IP address;
Information about access (time and place).

Cookies

To ensure the efficient functioning of our website, we use cookies. They are small text files that record preferences, collect information about traffic, and so on. Some of them are stored on the user’s device permanently. You can always adjust your cookies settings in your browser.

Information processing

At Mega Casino World we utilize your personal information in various ways for different purposes. They include:

To provide requested services
To meet legitimate obligations;
To provide marketing information;
To monitor website performance.

Providing our products and services

At Mega Casino World, we utilize personal information of our clients to enable access and use the platform’s website effectively. This data is needed to facilitate various activities, including setting up accounts or participating in online sportsbook and casino games. To ensure the seamless provision of our services, we may share your information with external organizations that work on our behalf. If you do not wish for your information to be used in this manner, you have the option to refrain from utilizing our services and close your account.

Legal obligations

In order to maintain the integrity of our platform and ensure compliance with our Terms and Conditions and applicable laws, we conduct security checks. They entail validating the registration data provided by you, verifying you use of our services, and reviewing your financial transactions. As part of this process, we may order a credit report or check the info you provide against third-party databases.

Website performance monitoring

We use cookies for traffic analysis and website performance optimization. It ensures a smooth and efficient user experience.

We recognize that your privacy is valuable to you. You have the right to oppose actions taken in our legitimate interests if you believe that your privacy concerns outweigh our business interests. However, it is essential to note that these activities are an integral part of our work. If you choose not to manage cookies, you may be required to close your account.

Marketing

If you have consented to us, we may send you offers and promotions by email, SMS, or other online communication channels. We do not share your contact details with third parties for them to use for their own marketing purposes. You have the right to revoke your consent or update your online marketing preferences at any point in time.

User rights

At Mega Casino World we recognize your rights regarding your personal information. They are as follows:

Right to rectification;
Right to ask for a copy of collected data;
Rights of erasure.

Right to rectification

You may find that the personal information we have about you is not accurate or complete. If this is the case, you have the right to request a correction. You can update most of the details in the “My account” section of the website by yourself. To edit all other data, please contact the customer support team via email ([email protected]).

Right to ask for a copy of collected data

You are authorized to request a copy of the personal information we hold about you. To do so, contact the customer support team via email ([email protected]) or live chat. You may be prompted to complete a questionnaire. This document helps us to understand your specific information needs and enables us to respond to you in a timely manner (within a month). Please note that such queries may incur an administration fee.

Rights of erasure

You have the right to request the removal of your personal data unless we have a compelling reason to continue processing it. It is important to note that this right is subject to certain circumstances. You may not request the complete deletion of your personal information if its handling is required for the following reasons:

Fulfillment of legal obligations;
Performance of tasks related to the public interests;
Realization of the right to freedom of speech and information, and so on.

At Mega Casino World, we may need to reveal your personal details to third parties in the circumstances below:

Legal and regulatory obligations;
Providing products and services;
Preventing fraud, cheating, other illegal activities;
Research and addiction prevention;
Protection of rights of the company and its users;
With user’s permission;
Enforcing Terms and Conditions of the platform, including Privacy Policy.

International transfer of information

Personal information gathered through our services may be retained and processed in any jurisdiction where our affiliates, suppliers and agents are located. By using our services, you consent to the transfer of your records outside of the country in which you are based. When we transmit your data beyond the European Economic Area, we take all reasonable steps to ensure a high level of security when processing it. They may include the following:

Relying on the US/EU privacy shield framework;
Implementing binding corporate rules, and so on.

Security

We protect personal details about our users by implementing efficient data security practices. They include:

Encryption;
Password protection;
Safety measures for third parties.

We store all personal information in encrypted and password-protected databases. They are located within our secure network backed by firewalls. Our services support SSL version 3 with 128-bit encryption, further enhancing the security of your data. All our affiliates and partners employ adequate security measures to protect personal information of our users as well.

Retention

At Mega Casino World, we retain personal data for as long as we have a need to do so. Data retention periods are based on local legislation. Once personal info is no longer needed, we ensure that it is securely deleted.

Third-Party Practices

We cannot ensure the security of any information you provide to third-party sites associated with our services. These sites are operated independently and have their respective privacy practices. Our site may include links to external sites that are not subject to our policies. We are not responsible for their functionality or any errors on those websites. Please review terms and conditions of third-party sites you visit to understand how your information will be handled.

Analytics Google

Google Analytics is a web analysis service developed by Google Inc. It tracks and analyzes the usage of Mega Casino World and generates activity reports, which are shared with other Google services later. Google may also use the gathered information to customize ads within its advertising network.

Disclaimer

Mega Casino World is not liable for the events that are beyond direct control. We cannot guarantee error-free performance regarding the privacy of personal information. In addition, we are not responsible for any consequential, indirect, incidental, or collateral or punitive damages resulting from the use or disclosure of a user’s confidential data.